Our Cancellation Policy - Porcci NYC Event & Party Rentals

Cancellation Policy

You may cancel your booking by notifying the lessor via email at hello@porccinyc.com or by phone at 1-888-656-8889. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the lessor.

48 hours before the set-up time:

Cancellations made prior to 48 hours of delivery time shall receive a 50% refund of the initial deposit.

Within 48 hours before the set-up time:

Cancellations made within 48 hours of delivery time shall receive a 50% refund of the initial deposit.

Rescheduling Policy

You may reschedule your booking by notifying the lessor via email at hello@porccinyc.com or by phone at 1-888-656-8889. Reschedule fees, if any, will be determined with reference to the date on which notice of rescheduling is received by lessor and are expressed as a percentage of the total price paid for the rescheduling.

(a) Rescheduling 48 hours before the set-up date or more is allowed, without any penalty applies.
(b) Rescheduling within 24 hours before the delivery will automatically incur a penalty of 20% of the paid amount. The forfeiture is for business losses that affect our operation.
(c) Rescheduling due to Force Majeure 24 hours before the delivery. If an external unforeseen event prevents the setup to the event venue 24 hours prior to the scheduled date, customers can reschedule their event without any additional charges.
(d) Rescheduling due to Force Majeure within set-up time. In case of any unforeseen external circumstances beyond our control, where our team arrives at the event venue but is unable to set up and the customer opts to reschedule to a future date, we reserve the right to charge $250 as compensation for staff payment, tolls, fuel, and other costs incurred during transportation.

Force Majeure

If the event place or venue on the scheduled delivery/set-up date is experiencing or has experienced and been destroyed or damaged by acts of god, fire, flood, lightning, typhoon, earthquake, explosion, accidents, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, quarantine, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), loss or malfunctions of utilities, communications or computer (software and hardware) services, or power outages or any other unforeseen events or, in the event that the rental gets canceled due to these reasons, we may offer (a) rebooking or (b) a full refund of the amount paid. If the venue is in an open area or field, in the event of unexpected rain, if desired, we may offer an hour/s without additional fees.

Cancellation Policy

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