The Answers

Frequently Asked Questions

List of FAQ to help you for better understanding of our services.

KARAOKE FAQ

What is the duration of the karaoke packages?

The duration of our packages is 4 hours.

Do your systems need the internet to play?

Our karaoke system doesn't need an internet connection to run/play.

We have hired our own DJ, what equipment should he bring to connect to the equipment provided?

Would require an RCA to connect to our amp.

Do you have a multi language Karaoke System?

Our Karaoke Standard Rental Package of $585 has 50,000+ English songs. If you need a multi-language karaoke system, the price is $685 and includes English, Spanish, Chinese, Japanese, Thai, Vietnamese, Filipino ,French, German, Hawaiian, Hindi, Italian, Polish, Portuguese, and Russian.

Do you offer discounts for non-profit organizations and honor our tax-exempt status?

To apply for a tax exemption, the ST-119 and W-9 forms need to be submitted, and these documents will provide the necessary information to proceed with the process.

Can we pick up the equipment at your warehouse?

Yes, you can pick it up yourself, but it is subject to appointment only. But our packages are inclusive of delivery, set up, teardown, and pick up. We can o􀀁er a discount if the equipment is picked up and delivered to our warehouse.

What does song operators do?

The song operator's primary role is to facilitate and operate karaoke machines and equipment. For example, they put all the songs on the iPad for guests, adjust the volume, and provide tech support if needed onsite.

If we want to extend the duration of the rental, how much does it cost?

Per hour is 25% of the total package fee.

Do you offer overnight rental extensions?

Yes, we can do overnight rentals for 30% of the rental price x the number of nights.

Do you have a song list as a reference?

We cannot provide a list of songs included in the karaoke as we no longer use a catalog or song book. We use an iPad instead to queue songs and select songs. However, you may refer to this link to search for songs in advance:
https://search.healsonic.com/

You can use the link to search for the songs you're aware of based on title, singers, or even a theme. Our iPad interface is basically a digitalized form of a songbook or catalog. You can still see the list of songs there by scrolling, and you can use it as a remote control at the same time. When you find the songs you'd like to sing, you can take note of the song numbers for easier input on the day of the rental.

How do guests key in songs?

You can key in songs using our iPad interface.

Can guests queue songs using their own mobile devices with our app?

Unfortunately, NO, only our iPad can be used to queue songs and serves as a remote too.

Can we play music via Bluetooth?

Yes, you can play background music through our speakers that are Bluetooth dongle-ready.

We have existing big screens; can we connect them?

Yes, just kindly provide the specifications of the big screens you’ll be using. What kind of cable is needed? (HDMI, splitter, etc.) For projectors, please add details of how far away they will be from the karaoke setup.

We have existing speakers; can we connect them too?

Yes, but we need an RCA to connect our amp to your existing sound system but it wasn’t recommended without any proper testing. To avoid inconveniences such as incompatibility and damage, we will always bring our own full setup. Plus, we will need a longer setup time if we need to connect our equipment to your existing equipment.

Do you offer wider screens?

Yes, we can provide a 40” or 50” TV monitor upon request with additional charges.

Do you offer discounts for non-profit organizations and honor our tax-exempt status?

To apply for a tax exemption, the ST-119 and W-9 forms need to be submitted, and these documents will provide the necessary information to proceed with the process.

DJ SERVICES FAQ

Can I book DJ services independently?

Yes, we can offer a DJ service independently upon request.

What is the difference between a DJ, hype DJ and Karaoke DJ?

The DJ will independently play the songs you request during the event. "Hypeman” means a professional DJ who can hype the audience with mic performances. If you want to add more spice and extra fun to your party, a hype man is a must! And last but not least, the karaoke DJ's primary role is to play music when guests are not singing karaoke. They will also be the ones handling the karaoke when the guest wants to sing and acting as a song operator.

Is there a minimum number of hours to book?

There is no minimum number of hours required, but our package's duration is 4 hours.

Do you have a multi language Karaoke System?

Our Karaoke Standard Rental Package of $585 has 50,000+ English songs. If you need a multi-language karaoke system, the price is $685 and includes English, Spanish, Chinese, Japanese, Thai, Vietnamese, Filipino ,French, German, Hawaiian, Hindi, Italian, Polish, Portuguese, and Russian.

Can we extend our service? How much do you charge?

We are able to extend your event for an additional 25% of the package rate, provided there isn't a conflicting event afterwards. The DJ's fees will be dependent on who is available for your event.

How much space do you need?

? We highly suggest a 6ft by 6ft space at least for DJ service equipment and adequate power (120-volt,
15-amp circuit on a grounded outlet) within 35 feet of where the DJ will be set up.

Do you require a table from the venue for set-up?

Not necessarily; our DJ often brings their own table.

What do you require from the event site/venue?

We require a free-parking space (paid parking needs to be reimbursed), elevator or ramp access for the equipment, and a standard power supply.

How long does it take to set up and break-down your equipment?

We usually require an hour before the event starts. And 30 minutes to an hour to break down and leave the premises spotless.

How do you dress for an event?

Dress code may vary upon request. We require this information for the attendant or DJ that needs to stay at the event.

Do you bring all the necessary equipment for our event, or do we need to provide anything?

Necessary equipment and supplies are all provided by our company. Other things may be required without prior notice if needed.

Do you need a playlist before the event? Or will you provide it?

We usually require a playlist before the event, but we can also provide it for you upon request if you don’t have any specific songs or genres. We just need to know what kind of event, theme, and music preferences you have.

Can our DJ provide music for the ceremony or reception?

Yes, our DJ can provide music for the ceremony or reception.

How are emergencies/technical issues handled?

Our DJs are all professional and trained to handle any type of emergency or technical issue.

Do you have bilingual DJs?

Absolutely! Our bilingual DJs are fluent in Spanish, English, and Japanese. Plus, we can collaborate with someone you trust to act as a non-English emcee too. That way, everyone is included and able to participate in the event.

Will you bring an assistant?

Yes, we can provide a 40” or 50” TV monitor upon request with additional charges.

Our DJs are multitaskers and can handle multiple things simultaneously. We can provide additional manpower, but rates may vary.

To apply for a tax exemption, the ST-119 and W-9 forms need to be submitted, and these documents will provide the necessary information to proceed with the process.

GENERAL FAQ

Are we insured and bonded?

Porcci NYC provides a comprehensive liability insurance policy with a coverage value of $2,000,000 for each event. We are able to provide you or your venue with a COI when requested.

Which areas do you serve?

New York, and selected areas of New Jersey and Connecticut.

How far will you travel?

Travel time may vary depending on the event location from our warehouse, where we get our equipment.

Warehouse:
48-05 Metropolitan Avenue
Ridgewood, NY 11385

Do you do a site visit before the event?

It is possible upon request and confirmation. Site visits are only applicable to Manhattan, Brooklyn, and Queens. Excluding Upstate, NJ, and CN. Please make sure to make your request in advance.

Do you offer set-up and a run test days before the event?

It is possible upon request and confirmation. Make sure to make your request in advance. But please take note that there will be an additional charge starting at $150 for delivery and setup. The price varies depending on the area.

Do you do equipment testing a day before the event?

We take great care to ensure that our equipment is in perfect working order prior to delivery/setup, ensuring we are ready the day before your event.

Do I have to pay a deposit?

We require a 50% non-refundable deposit upon receiving the reservation confirmation, order form, and rental agreement.

What are your payment terms?

50% upon reservation, and the balance should be paid at least 5 days prior to the event date.

Do you offer a written rental agreement before booking?

Yes, before you book an event, we have an online signing document for our rental agreement that you have to review before you sign.

How do you dress for an event?

Dress code may vary upon request. We require this information for the attendant or DJ that needs to stay at the event.

Do you bring all the necessary equipment for our event, or do we need to provide anything?

Necessary equipment and supplies are all provided by our company. Other things may be required without prior notice if needed.

Do you need a playlist before the event? Or will you provide it?

We usually require a playlist before the event, but we can also provide it for you upon request if you don’t have any specific songs or genres. We just need to know what kind of event, theme, and music preferences you have.

Can our DJ provide music for the ceremony or reception?

Yes, our DJ can provide music for the ceremony or reception.

How are emergencies/technical issues handled?

Our DJs are all professional and trained to handle any type of emergency or technical issue.

Do you have bilingual DJs?

Absolutely! Our bilingual DJs are fluent in Spanish, English, and Japanese. Plus, we can collaborate with someone you trust to act as a non-English emcee too. That way, everyone is included and able to participate in the event.

Will you bring an assistant?

Yes, we can provide a 40” or 50” TV monitor upon request with additional charges.

Our DJs are multitaskers and can handle multiple things simultaneously. We can provide additional manpower, but rates may vary.

To apply for a tax exemption, the ST-119 and W-9 forms need to be submitted, and these documents will provide the necessary information to proceed with the process.